PAYMENTS & DEPOSITS

1. At time of Booking, confirmation of ALL reservations is secured by payment of 50% Deposit of the Total Tariff (Incl Extras).

2. Balance of payment is due 14 days prior to arrival

3. Short notice bookings (ie: 1- 14 days) prior to arrival date, your booking is considered firm upon Conceirge confirmation, at which time payment in full is required.

4. From the time a booking is made, any issues should be notified in writing within 24hrs, at which time the Policies of the Terms and Conditions of stay will be deemed to be in effect (Please see Cancellation Policy). Only one change to your Booking dates (after 24 hrs and up to 21 days prior to arrival) will incur a $25 Admin Fee, Deposit will transfer to new dates. Your acceptance of the above amounts being drawn confirms you agree to our Terms & Conditions of stay

5. Check-in time is after 2pm on day of arrival and Check-out by 10am.

6. The credit card number given at the time of booking will automatically be debited for any amounts outstanding or any potential additional incidental expenses eg: additional guests, or damage to property.

7. Nannup Hideaway Cottages are not responsible for failure of utilities and essential services. Please advise your hosts of any failures as soon as possible, every attempt will be made to contact the appropriate authorities to organise repairs. Should appliances break we will endeavour to replace or substitute the appliance affected. However, due to unforeseen circumstances and remote rural location (ie: ordering parts or non-availability of trades’ people) immediate restoration/repairs may be beyond our control. PLEASE NOTE: Cottages are serviced upon each departure. Checklists are adhered to ensure all appliances are in 100% working order prior to your arrival. NO refunds or discounts will be deducted from tariffs for appliances requiring repair (eg; Spa ), or restoration of power in case of Power Outage.

CANCELLATION POLICY

Nannup Hideaway Cottages are a small boutique business, Cancellation fees are necessary to compensate the provider for holding a Reservation in good faith, and the consequent refusal of subsequent booking requests.

This Cancellation policy is equitably applied in fairness to all, irrespective of the nature of the cause of the cancellation.

All Cancellations MUST be advised in writing to Nannup Hideaway Cottages.

www.nannuphideaway.com.au – leisa@nannuphideaway.com.au

The following Cancellation fees apply to bookings inclusive of Accommodation and Extras:

REFUND POLICY

Refunds in accordance to the Cancellation Policy, will be credited to Guests original source of Mastercard/Visa/Bank Account within 7 days of notification of Cancellation via email.

DPS SECURITY POLICY

Nannup Hideaway Cottages use DPS Payment Express Payment Gateway for its online credit card transactions, processing transactions securely for thousands of merchants globally, a safe and secure online payment service.

•Payments are processed in real-time

•This credit card payment is secured by DPS

•DPS have bank grade security. All transaction details are stored in their PCI Centre

•DPS Payment Express Software is certified with over 20 authorities

•Visit www.paymentexpress.com for more info on online credit card payments.

DPS Privacy Policy

PRIVACY POLICY

We do not share Guests personal information with Companies, Organizations or Individuals outside of Nannup Hideaway Cottages.

We regularly review our compliance with our Privacy Policy.

COMPLAINTS

Should we receive any formal written complaints, we will contact the person who made the complaint in writing to follow up in all fairness to both parties, and address issues in confidence. We work with the appropriate regulatory authorities, to resolve any complaints regarding matters we cannot resolve with our Guests directly.